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![Prof K Heinonen on Twitter: "Delighted to congratulate Gustav Medberg and Christian Grönroos @CERS_Hanken for recipients of the Emerald Literati award for their publication in Journal of Service Theory and Practice. Well Prof K Heinonen on Twitter: "Delighted to congratulate Gustav Medberg and Christian Grönroos @CERS_Hanken for recipients of the Emerald Literati award for their publication in Journal of Service Theory and Practice. Well](https://pbs.twimg.com/media/E31pwjpXMAAwo8u.jpg)
Prof K Heinonen on Twitter: "Delighted to congratulate Gustav Medberg and Christian Grönroos @CERS_Hanken for recipients of the Emerald Literati award for their publication in Journal of Service Theory and Practice. Well
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